We strive to make all shopping experiences simple and enjoyable! For order and return questions please contact: [email protected]

30-Day Money-Back Satisfaction Guarantee. If you are not completely satisfied with an item, you may return it within 30 days of receipt of purchase.

Please prepay postage at the point of return. Please send your merchandise back via INSURED UPS or INSURED USPS PARCEL POST with the tracking number to the following address: Tack Warehouse, Customer Service, 917 Main St, Woodland, Ca 95695.

Please include a copy of your original invoice with the return. The returned item must be in its original condition and include all parts, accessories, and packaging.

Missing, Damaged, Defective, or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.

Please Note: Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVDs, CDs, Books, Maps, Computer Software, Undergarments, Food Items, Dewormer, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), and Discontinued Items. Personalized items cannot be exchanged or returned unless there was an error on our part; damaged, defective, wrong item sent, etc…

Saddle Return Policy

If a saddle does not fit the horse or rider the saddle must be returned unused. When fitting a horse saddle use a clean blanket or towel before placing the saddle on your horse’s back. We do not accept returns on used saddles.

Bit Return Policy

If a bit is not correct it must be returned unused or marred by the horse’s teeth. We do not accept returns on used bits. How long will it take for me to receive a credit once I return an item? We administer return credits within 48 hours after the product is received in our return center.

Will I be reimbursed for my return shipping costs?

Tack Warehouse does not reimburse return shipping for products returned for reasons that are not the fault of Tack Warehouse. Are there any promotional exclusions? Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be combined with any other promotional offers or discounts or applied to previous or Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees, and the purchase of gift certificates. Due to manufacturer guidelines and the low prices, we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors Tack Warehouse is committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned, may be charged at the original sale price if the item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.